i8999's Privacy Policy & Data Protection
i8999 explains with complete transparency in this policy how your personal information is collected, stored, and used.
Introduction & Scope
i8999 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how i8999 collects, stores, uses, discloses, and protects your personal information.
This policy applies to i8999's website, mobile services, live casino, slots, sports betting, and other related platforms. By using our services, you are considered to be aware of the terms of this policy.
This policy may change from time to time. If there are significant changes, we will notify you by email or through the platform. The latest version of the policy will always be available on this page.
What Information We Collect
i8999 collects only the information needed to provide services, ensure security, and improve your experience. The following types of information may be collected:
Identity Information
Information provided at the time of account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
Technical Information
Information automatically collected while using the platform:
- IP address and device information
- Browser type and version
- Login time and date
- Page visits and navigation patterns
- Cookies and session data
Financial Transaction Information
Information collected for secure payment processing:
- bKash, Nagad, Rocket account numbers (partially masked)
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and times
Gaming Activity Information
To improve your gaming experience and ensure responsible gaming:
- Betting history and results
- Play duration and patterns
- Preferred games and categories
- Voluntarily set limits
How We Use Your Information
i8999 uses your information only for the following legitimate purposes. We never sell your information to third parties under any circumstances.
3.1 Service Operation and Delivery
Your information is needed to create and manage your account, process transactions, provide bonuses and promotions, and offer customer support. We use the relevant financial information to securely complete your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.
3.2 Security and Fraud Prevention
We analyse technical and transaction data to ensure account security, prevent unauthorised access, and detect potential fraud. i8999 uses SSL encryption technology to keep your sensitive information protected at all times.
3.3 Compliance with Legal Obligations
We use identity information to fulfil obligations related to age verification (ensuring 21+), identity verification (KYC), and anti-money laundering (AML) requirements.
3.4 Service Improvement and Personalisation
By analysing your gaming preferences, we can present more relevant offers and services to you. This analysis is always conducted on the basis of aggregated and anonymised data.
3.5 Communication and Support
We use your email and mobile number to send important account-related notifications, security alerts, and relevant updates. You can opt out of promotional communications at any time.
Data Storage & Security Measures
i8999 has put in place industry-standard technical and organisational measures to keep your personal information secure.
🔐 Encryption
All data transmission is protected by SSL/TLS encryption. Sensitive stored information is kept secure through AES-256 encryption.
🛡️ Access Control
Only authorised staff can access the necessary information. All access is logged and reviewed regularly.
🔍 Security Audits
Regular security audits and penetration testing are conducted. Any suspicious activity is detected and acted upon immediately.
4.1 Data Retention Period
We retain your information for as long as your account is active. Even after account closure, certain information may be retained for a set period as required by legal obligations, dispute resolution, or fraud prevention. Once the required period has passed, the information is securely deleted.
Sharing Information with Third Parties
i8999 never sells your personal information to third parties. However, information may be shared in specific circumstances to deliver services:
5.1 Service Provider Partners
Limited information may be shared for operational purposes with payment processors (bKash, Nagad, Rocket, and banking partners), technology infrastructure providers, and security service providers. These partners are bound by contract under our privacy policy.
5.2 Game Providers
Our game providers — including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft — may receive necessary technical information as part of delivering the service. They are bound by strict confidentiality agreements.
5.3 Legal Authorities
We may be required to provide relevant information in response to legal obligations, court orders, or valid requests from government authorities. Where possible, we will notify you in advance.
Cookies & Tracking Technologies
The i8999 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and keep core functionality active. These cannot be turned off.
- Functional cookies: Remember your preferences such as language and display settings.
- Analytical cookies: Collect platform usage statistics to help improve the service.
- Security cookies: Used for fraud detection and account protection.
6.2 Cookie Controls
You can turn off non-essential cookies from your browser settings. However, disabling certain cookies may limit the functionality of the platform.
Your Rights Regarding Your Information
i8999 respects your rights over your information. You have the following rights:
7.1 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected] or contact our 24/7 live chat. We will process your request within a reasonable time.
Identity confirmation may be required to verify your request. In some cases, complete deletion may not be possible due to legal obligations — we will explain the details to you in such situations.
7.2 Unsubscribing from Promotional Communications
If you no longer wish to receive promotional emails or messages, use the "Unsubscribe" link at the bottom of any message or let our support team know directly. Transaction-related and security notifications cannot be turned off.
Minor Protection & Responsible Gaming
i8999 strictly prohibits participation by minors. This platform is for people aged 21 and above only. Age verification is mandatory at registration.
If we confirm that an account has been opened by a minor, that account will be closed immediately and all associated information will be deleted.
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes & Contact
9.1 Policy Changes
i8999 reserves the right to change this privacy policy at any time. For significant changes, we will post a notice on the platform and notify you at your registered email. Continued use of the platform after changes means you have accepted the updated policy.
9.2 Contact Us
For any questions, concerns, or requests regarding this privacy policy, please contact our support team:
- Email: [email protected]
- Live chat: 24 hours a day, 7 days a week — support available in Bengali and English
Our privacy team will respond to your request as quickly as possible. We are always committed to protecting your privacy with transparency and integrity.